Terms of Service, Policies, and Conditions

Effective Date: 03/28/2025

Welcome to DrainGo Plumbing. By using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Services Offered

DrainGo provides residential and commercial plumbing services, including but not limited to leak detection, drain cleaning, sewer line repair, water heater installation, and emergency plumbing services. All services are subject to technician availability and service area coverage.

2. Appointments and Scheduling

We strive to arrive on time and as scheduled. However, service times are estimates and may be affected by factors beyond our control. Appointments must be confirmed via phone, email, or online form.

Cancellation Policy: Please notify us at least 24 hours in advance to reschedule or cancel an appointment.

3. Pricing and Estimates

All prices are quoted based on service scope and are subject to change if unforeseen complications arise. Free estimates are provided for certain services; others may require a diagnostic fee.

Payment is due upon service completion unless prior arrangements are made.

4. Warranty and Satisfaction Guarantee

We stand behind our work with a [typically 30-90 day] workmanship warranty on repairs and installations. Manufacturer warranties apply to parts and equipment. If you’re not satisfied, please contact us within 7 days of service for resolution.

5. Emergency Services

Emergency calls are subject to availability and may incur an after-hours service fee. We prioritize safety and urgency, but cannot guarantee immediate dispatch in all cases.

6. Liability

DrainGo is not liable for pre-existing issues, third-party installations, or damages caused by delayed reporting. Property access and authorization must be granted for any repairs to proceed.

7. Privacy Policy

We respect your privacy. Customer information collected through our website, forms, or phone calls is used solely for service delivery and communication. We do not sell or share personal information.

8. Use of Website

By using our website, you agree not to misuse or attempt to compromise the site’s functionality or content. We reserve the right to modify or remove website content at any time without notice.

9. Updates to Terms

We may update these Terms & Policies from time to time. Continued use of our services and website constitutes acceptance of any changes.